Remote CX Insights Analyst – Voice of Customer

Jobgether; United States; Remote; USD 80,000 - 94,000; Full time

Benefits offered by this job

Hourly compensation of $58–$68 USD, as

Medical, dental, and vision coverage

Long-term disability coverage

401(k) retirement plan

Paid time off

Learning resources and development

Remote project-based role

Job summary

Jobgether is seeking a Customer Experience (CX) Analyst based in the United States for a remote, project-based engagement. You will turn feedback and operational data into actionable insights, lead voice-of-customer measurement, and build dashboards that illuminate the end-to-end support experience.

You will collaborate with support, product, content, and analytics teams, map customer journeys, identify friction points, and explore AI/LLM tools to enhance research, insight generation, and

Qualifications

• 4+ years in CX, insights, analytics, research, or a related analytical role.
• Ability to design and conduct customer research through surveys and interviews and translate findings into actionable insights.
• Working knowledge of customer journey mapping and experience or service design methodologies.
• Familiarity with voice-of-customer approaches, experience measurement, and survey design, including CSAT, CES, and NPS.
• Strong analytical skills and experience working with survey data, support tickets, case data, and qualitative feedback.
• Ability to create clear, effective reports, dashboards, and data visualizations for operational teams and leadership.
• Familiarity with applying AI and large language model tools to customer experience use cases, such as feedback analysis, research synthesis, insight generation, or self-service.
• Strong communication and collaboration skills, with the ability to present findings and recommendations clearly to different stakeholders.

Responsibilities

• Own and analyze voice-of-customer programs and experience metrics, including CSAT, CES, and NPS, across support channels.
• Analyze survey responses, open-text feedback, and ticket or case data to identify trends, customer pain points, and underlying causes.
• Develop dashboards, reports, and visualizations that communicate the end-to-end customer support experience clearly.
• Map customer support journeys to identify friction and improvement opportunities across processes, tools, and content.
• Prioritize customer experience improvements and track recommendations through implementation, measuring their impact.
• Design and conduct customer research, including interviews and surveys, to understand customer needs and evaluate changes.
• Partner with support, product and tooling, content, and analytics teams to implement recommendations and close the customer feedback loop.
• Explore and apply AI and LLM tools to support open-text analysis, research synthesis, insight generation, and self-service initiatives.

Skills

Voice-of-customer analysis

Data visualization

Survey design

Customer journey mapping

AI / LLM tools in CX

Stakeholder communication

Analytical thinking

Education

High school diploma or GED

Tools

Survey tools

Data visualization tools

Job description

Jobgether is seeking a Customer Experience (CX) Analyst based in the United States for a remote, project-based engagement. You will turn feedback and operational data into actionable insights, lead voice-of-customer measurement, and build dashboards that illuminate the end-to-end support experience.

You will collaborate with support, product, content, and analytics teams, map customer journeys, identify friction points, and explore AI/LLM tools to enhance research, insight generation, and