Senior CX Insights & Experience Analyst

Uniti Group; Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Health Savings Account

Flexible Spending Account

Job summary

Uniti Group in Little Rock, AR, seeks a Sr Analyst - Customer Experience to manage VoC programs, analyze CX data, and drive improvements across the service journey. You will coordinate surveys, track insights, and partner with Sales Operations and BI to turn feedback into actionable actions.

In this role, you’ll support customer inquiries, map journeys, and help deliver enhanced experiences through cross-functional collaboration, with opportunities to leverage AI and innovative tools in a

Qualifications

• Bachelor’s degree in business, marketing, communications, data analytics, or a related field.
• Experience in customer care, customer service, customer experience, sales support, or a related customer-facing role.
• Excellent verbal and written communication skills.
• Ability to analyze data, develop reports, and translate findings into actionable recommendations.
• Proficiency in Microsoft Outlook, PowerPoint, Word and Excel.

Responsibilities

• Manage day-to-day Voice of the Customer (VoC) program activities and administer the customer experience management platform.
• Provide direct customer care and service support by responding to customer inquiries and coordinating issue resolution.
• Share recurring customer concerns with leadership to inform CX reporting and improvement recommendations.
• Administer and improve the customer closed-loop feedback process and track actions/resolutions.
• Analyze customer feedback to identify trends and opportunities and communicate insights to stakeholders.
• Support CX improvement initiatives by coordinating milestones, deliverables, and outcomes.

Skills

Verbal & written communication

Customer experience

Project coordination

Data analysis

Education

Bachelor’s degree in business, marketing, communications, data analytics, or a related field

Tools

Microsoft Outlook

PowerPoint

Excel

Job description

Uniti Group in Little Rock, AR, seeks a Sr Analyst - Customer Experience to manage VoC programs, analyze CX data, and drive improvements across the service journey. You will coordinate surveys, track insights, and partner with Sales Operations and BI to turn feedback into actionable actions.

In this role, you’ll support customer inquiries, map journeys, and help deliver enhanced experiences through cross-functional collaboration, with opportunities to leverage AI and innovative tools in a