Remote CX Escalation Specialist (Arabic/English)

Soum; United States; Remote; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Soum is seeking a customer support specialist to join a fast-growing remote team focused on re-commerce in the MENA region. You will own tickets from start to finish, helping buyers and sellers resolve issues with urgency and empathy.

Fluency in Arabic and working English is required. The role offers fully remote work with a dynamic startup culture and opportunities to grow with the company as it expands across the region.

Qualifikationen

• 1-3 years in customer support or marketplace support.
• Fluency in Arabic and working English.

Aufgaben

• Own support tickets from creation to resolution.
• Resolve issues at first contact using internal tools.

Kenntnisse

Arabic

English

Jobbeschreibung

Soum is seeking a customer support specialist to join a fast-growing remote team focused on re-commerce in the MENA region. You will own tickets from start to finish, helping buyers and sellers resolve issues with urgency and empathy.

Fluency in Arabic and working English is required. The role offers fully remote work with a dynamic startup culture and opportunities to grow with the company as it expands across the region.