CX Escalation Specialist (Fully Remote)

Soum; United States; Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Remote work

Job summary

Soum is seeking a customer support specialist to join a fast-growing remote team focused on re-commerce in the MENA region. You will own tickets from start to finish, helping buyers and sellers resolve issues with urgency and empathy.

Fluency in Arabic and working English is required. The role offers fully remote work with a dynamic startup culture and opportunities to grow with the company as it expands across the region.

Qualifications

• 1-3 years in customer support or marketplace support.
• Fluency in Arabic and working English.

Responsibilities

• Own support tickets from creation to resolution.
• Resolve issues at first contact using internal tools.

Skills

Arabic

English

Job description

• Own support tickets from creation to resolution.
• Resolve issues at first contact using internal tools.

You'll Need:

• 1-3 years in customer support or marketplace support.
• Fluency in Arabic and working English.

We Offer:

• Remote work with a fast-growing MENA startup.

Soum

Soum is on a mission to revolutionise e-commerce in the MENA region by building the most convenient and trustworthy re-commerce marketplace for second-hand products. Since launching in July 2021, Soum has become one of the fastest-growing startups in the region, named a Top 10 LinkedIn Startup in Saudi Arabia for 2024, with a culture focused on rapid team growth and product expansion.