Remote Customer Training Lead — Real Estate Tech

Eolas; United States; Remote; USD 65,000 - 80,000; Full time

Job summary

Eolas is seeking a Customer Training Manager to own and scale customer education across the Assess and Protect platforms. You will lead engaging training for a growing customer base and develop tools and processes to support onboarding without slowing down.

You’ll collaborate with onboarding, success, and product teams to ensure training aligns with customer needs and platform evolution. You will design repeatable training workflows, build help resources, and leverage AI and tools to personalize

Qualifications

• 5+ years in customer training or related roles.
• Excellent trainer and communicator with ability to engage diverse audiences.
• Bilingual English/Spanish preferred.
• Strong organizational skills and follow-through.
• Experience creating learning resources and materials.
• Familiarity with Intercom is a strong plus.
• Willingness to travel occasionally.

Responsibilities

• Deliver 101 and 201 training programs for Assess and Protect.
• Lead live virtual trainings and workshops.
• Coordinate training with launches and track readiness.
• Develop scalable learning processes and materials.
• Create videos, presentations, and written resources.
• Use Intercom, Excel, and data to track participation.
• Represent Eolas at conferences (NAA/NMHC).

Skills

Public speaking

Curriculum design

Training delivery

English & Spanish

Customer education

Intercom familiarity

AI tools familiarity

Tools

Intercom

Vimeo

Keynote

SharePoint

Confluence

Job description

Eolas is seeking a Customer Training Manager to own and scale customer education across the Assess and Protect platforms. You will lead engaging training for a growing customer base and develop tools and processes to support onboarding without slowing down.

You’ll collaborate with onboarding, success, and product teams to ensure training aligns with customer needs and platform evolution. You will design repeatable training workflows, build help resources, and leverage AI and tools to personalize