Remote Customer Support: Transfers & Deposits

teletech; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive compensation & benefits

Job summary

TTEC is seeking a Customer Service Representative to assist customers across voice, chat and email channels. You will join a people-first culture and help craft exceptional experiences for a range of brands. Training will prepare you to be a subject matter expert, with opportunities for growth in a dynamic, inclusive environment.

We value empathy, problem solving, and clear communication as you help customers resolve questions and issues quickly and effectively.

Qualifications

• 6 months or more of customer services experience.
• High school diploma or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Computer savvy.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service experience

Product knowledge

Computer literacy

Education

High school diploma or equivalent

Job description

TTEC is seeking a Customer Service Representative to assist customers across voice, chat and email channels. You will join a people-first culture and help craft exceptional experiences for a range of brands. Training will prepare you to be a subject matter expert, with opportunities for growth in a dynamic, inclusive environment.

We value empathy, problem solving, and clear communication as you help customers resolve questions and issues quickly and effectively.