Remote CSR: Elevate Customer Experience & Career Growth

teletech; Austin (TX); On-site; USD 29,000 - 39,000; Full time

Job summary

TTEC is hiring a Customer Service Representative to help deliver exceptional customer experiences. You’ll handle inquiries via voice, chat, and email, resolve issues, and provide informed product guidance.

The role emphasizes caring service delivery, teamwork, and continuous learning within a dynamic, people-focused culture. Training and supportive leadership accompany your onboarding and daily work.

Qualifications

• 6 months or more of customer services experience.
• High school diploma or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Computer savvy.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Be a subject matter expert providing guidance across voice, chat, or email channels.

Skills

Customer service experience

Product knowledge

Computer skills

Education

High school diploma or equivalent

Job description

TTEC is hiring a Customer Service Representative to help deliver exceptional customer experiences. You’ll handle inquiries via voice, chat, and email, resolve issues, and provide informed product guidance.

The role emphasizes caring service delivery, teamwork, and continuous learning within a dynamic, people-focused culture. Training and supportive leadership accompany your onboarding and daily work.