Remote Customer Support Team Lead - Coach & Elevate Service
Gainwell Technologies
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Benefits offered by this job
Job summary
Gainwell Technologies in the United States is seeking an experienced Customer Support Team Lead to guide a remote customer service team, ensuring service quality, productivity, and compliance.
You will mentor agents, handle escalations, collaborate with Operations and Training, and drive improvements in the customer experience in a fast-paced, remote environment.
The role offers full-time remote work with comprehensive benefits, opportunities for career growth, and a focus on work-life balance.
Qualifications
- Three or more years in customer service, contact center ops, healthcare, Medicaid, eligibility, or related env.
- Previous leadership or team lead exposure is preferred.
Responsibilities
- Provide daily leadership, coaching, and support to customer service representatives.
- Assist with complex inquiries, escalations, system navigation, and case resolutions.
- Monitor productivity, quality, schedule adherence, and performance metrics.
- Collaborate with Operations, Quality, Training, and Workforce Management to resolve issues.
- Support onboarding and ongoing employee development.
Skills
Job description
Gainwell Technologies in the United States is seeking an experienced Customer Support Team Lead to guide a remote customer service team, ensuring service quality, productivity, and compliance.
You will mentor agents, handle escalations, collaborate with Operations and Training, and drive improvements in the customer experience in a fast-paced, remote environment.
The role offers full-time remote work with comprehensive benefits, opportunities for career growth, and a focus on work-life balance.
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