Remote Customer Support Supervisor

Gainwell Technologies

Wisconsin

Remote

USD 48,000 - 69,000

Full time

29 hours ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Gainwell Technologies is seeking a Supervisor for Customer Support to lead a team delivering accurate, timely care in a healthcare service setting. You will oversee daily operations, performance, and quality programs while coaching staff to meet client expectations.

The role includes monitoring SLAs, coaching for continuous improvement, and partnering with management to enhance service delivery across clerical and clinical workflows. This is a full-time remote US position with benefits.

Qualifications

Minimum of 2 years of direct supervisory experience.
Experience supervising a team of 5+ employees in a customer service/healthcare context.
Experience managing SLAs, KPIs, quality and operational reporting.
Experience developing or managing a quality assurance/quality monitoring program.
Strong leadership, analytical, and communication skills.

Responsibilities

Lead, coach, and develop a customer support team with day-to-day supervision.
Monitor SLAs, productivity, quality, accuracy, and performance; implement corrective actions.
Develop and maintain a quality program with measurable standards and reporting.
Research and resolve complex customer and operational issues; escalate when needed.
Review client reports and identify trends to improve service delivery.