Remote Customer Support Specialist - Zendesk Troubleshooter

HelpfulRemote; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401k plan

Paid time off

Holidays

Work-from-home stipend

Job summary

HelpfulRemote is seeking a remote Customer Support Representative based in the USA to respond to customer support requests and pre-sale questions via Zendesk after training. You will educate customers on best practices, document case details and feedback, collaborate with internal teams to resolve issues, and escalate when needed.

The role requires strong written and verbal communication, solid troubleshooting, and adaptability in a fast-changing environment.

Qualifications

• Experience responding to customer support and pre-sales inquiries.
• Strong written and verbal communication.
• Ability to troubleshoot and think critically.
• Comfort with multiple software systems.
• Remote-work readiness and USA-based.
• Willingness to learn and explain technical issues clearly.

Responsibilities

• Respond to customer support requests and pre-sale questions through Zendesk after training.
• Educate customers on best practices.
• Document case details and feedback.
• Collaborate with internal teams to resolve issues.
• Escalate unresolved problems to the support team leader.

Skills

Written communication

Verbal communication

Troubleshooting

Critical thinking

Software proficiency

Adaptability

Learner mindset

Tools

Zendesk

Job description

HelpfulRemote is seeking a remote Customer Support Representative based in the USA to respond to customer support requests and pre-sale questions via Zendesk after training. You will educate customers on best practices, document case details and feedback, collaborate with internal teams to resolve issues, and escalate when needed.

The role requires strong written and verbal communication, solid troubleshooting, and adaptability in a fast-changing environment.