Customer Service Representative

remoting.work; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

remoting.work is seeking a Customer Service Representative to resolve inquiries via chat and email, maintaining a positive experience in every interaction. The role is remote and aligned to US time zones, with asynchronous work and minimal supervision.

You will listen actively, show empathy, document interactions, and identify root causes to provide clear solutions. A distributed team across countries supports you as you work from a secure facility within the US.

Qualifications

• Minimum 1–5+ years in customer service.
• Strong written and spoken English for professional communication.
• Active listening and empathy in customer interactions.
• Ability to identify root causes and provide clear solutions.
• Strong problem-solving skills with goal to resolve issues.
• Excellent written English; company operates in English.

Responsibilities

• Resolve inquiries via chat, email, or messaging platforms.
• Listen to understand customer concerns before responding.
• Apply empathy to de-escalate frustrated interactions.
• Identify root causes and provide clear solutions.
• Document interactions accurately in the support system.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Written English

Tools

Zendesk

Intercom

Slack

Google Meet

Job description

Customer Service Representative

Remote (Based at an approved local secure facility). We work US time zones and ask that you're available during those hours, even if that means adjusting your schedule.

About The Role

This role exists to resolve customer inquiries accurately and maintain a positive experience with every interaction. The representative handles support requests with attention to detail and zero tolerance for error. Work is primarily asynchronous, with tasks completed independently rather than through live meetings. The team is distributed across several countries and time zones. This position suits someone comfortable working within structured processes and minimal supervision.

What You'll Do

• Resolve customer inquiries through chat, email, or messaging platforms.
• Listen actively to understand customer concerns before responding.
• Apply empathy to de-escalate difficult or frustrated customer interactions.
• Solve customer problems by identifying root causes and clear solutions.
• Document interactions accurately within the support system.

What We're Looking For

• One to five or more years of customer service experience.
• Strong communication skills across written and verbal channels.
• Demonstrated active listening skills in customer interactions.
• Empathy in handling customer concerns and complaints.
• Proven problem-solving skills for resolving customer issues.
• Strong written English — our company works in English.

Bonus — Not Required

• Experience with Zendesk or Intercom for customer support.
• Familiarity with Slack for internal team communication.
• Comfort using Google Meet for occasional video calls.