Remote Water Filtration Tech Support Specialist

SmartRecruiters, Inc.; Northern (KY); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Bonus opportunities

Overtime pay

Job summary

Fortune Brands Innovations is seeking a Technical Customer Service Representative for the SpringWell water filtration line. This fully remote role supports customers across the United States, handling technical questions, troubleshooting, and guidance to resolve issues effectively.

The position emphasizes strong communication, problem-solving, and product knowledge, with opportunities for bonuses and overtime based on business needs.

Qualifications

• High School Diploma or GED is required.
• 1+ year in customer service or technical support.
• Strong verbal communication and active listening.
• Empathy, patience and sound judgment are essential.
• Basic computer proficiency and quick learning ability.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Technical customer support for water filtration products.
• Issue diagnosis and root-cause analysis.
• Guided troubleshooting via phone, chat, or email.
• Collaborative multi-channel support across teams.
• Research using systems and knowledge bases to resolve issues.
• Document interactions and resolutions accurately.
• Maintain quality service and customer satisfaction.
• Handle pressure while delivering professional service.
• Continual learning to improve product knowledge.

Skills

Verbal communication

Active listening

Empathy & patience

Problem-solving

Multitasking

Troubleshooting

Learn new systems

Basic computer skills

Education

High School Diploma or GED

Tools

CRM systems

Knowledge bases

Support technologies

Job description

Fortune Brands Innovations is seeking a Technical Customer Service Representative for the SpringWell water filtration line. This fully remote role supports customers across the United States, handling technical questions, troubleshooting, and guidance to resolve issues effectively.

The position emphasizes strong communication, problem-solving, and product knowledge, with opportunities for bonuses and overtime based on business needs.