Remote Customer Experience Specialist - AI Tools & Growth

Veracityinsurance; United States; On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

4 weeks PTO

10 paid holidays + 2 floating holidays

401K with employer match

Health, dental, and vision plans

Job summary

Veracity is seeking a Customer Service Representative for a remote role focused on delivering accurate, timely support across multiple channels. You will document customer accounts, coordinate with internal teams, and adapt to evolving priorities while maintaining excellent service standards.

Requirements include a high school diploma and 2+ years in customer service, with the ability to obtain a Property & Casualty license.

Qualifications

• 2+ years’ experience in customer service, preferably in a call center or service-focused environment.
• Ability to obtain and maintain a Property & Casualty (P&C) insurance license.
• Strong written and verbal communication skills.
• Proficiency with common customer service software and systems, such as CRM tools.
• Comfortable using AI-enabled support tools to help find information and draft customer responses.

Responsibilities

• Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally.
• Thoroughly and accurately document all customer accounts immediately after any action.
• Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating.
• Assist with simple certificate requests and manage email inboxes.
• Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service.
• Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction.
• Provide frontline feedback on recurring customer pain points to improve processes and AI responses.

Skills

Customer service experience

Problem solving

Written communication

Verbal communication

Time management

Multitasking

AI-enabled tools familiarity

Channel adaptability

Education

High school diploma or equivalent

Tools

CRM tools

AI support tools

Job description

Veracity is seeking a Customer Service Representative for a remote role focused on delivering accurate, timely support across multiple channels. You will document customer accounts, coordinate with internal teams, and adapt to evolving priorities while maintaining excellent service standards.

Requirements include a high school diploma and 2+ years in customer service, with the ability to obtain a Property & Casualty license.