Remote Customer Support Specialist – Tech Troubleshooter

Wayvia; United States; Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Flexible work-from-home arrangements

401K Match

Flexible vacation

16 weeks paid parental leave (US)

Technical stipend

Wellness programs

Job summary

Wayvia is seeking a Customer Support Specialist to manage inbound inquiries, resolve issues, and support product adoption for our US-based customers.

You will respond to tickets, calls, and emails, escalate when needed, and collaborate with product and engineering teams to improve the customer experience.

We value flexibility, strong communication, and a bias for action, with remote-friendly policies and ongoing opportunities to grow.

Qualifications

• Associate's degree required; Bachelor's preferred.
• 0–2 years in a customer-facing role.
• Basic knowledge of Zendesk or Freshdesk.
• Strong communication, organizational, and time-management skills.
• Proven troubleshooting ability.

Responsibilities

• Respond to customer support issues per SLAs.
• Communicate professionally with customers according to standards.
• Work cross-functionally to resolve issues promptly.
• Escalate issues when necessary.
• Manage inbound communication via telephone, email, support tickets, and customer portal.
• Utilize knowledge of Wayvia products to resolve issues independently.
• Guide customers on product benefits and enhancements.
• Assist with reports and metrics.
• Identify and communicate root cause issues professionally.

Skills

Communication

Troubleshooting

Time management

Cross-functional collaboration

Organizational skills

Education

Associate's degree

Bachelor’s degree preferred

Tools

Zendesk

Freshdesk

Jira

SQL

Microsoft Office

Job description

Wayvia is seeking a Customer Support Specialist to manage inbound inquiries, resolve issues, and support product adoption for our US-based customers.

You will respond to tickets, calls, and emails, escalate when needed, and collaborate with product and engineering teams to improve the customer experience.

We value flexibility, strong communication, and a bias for action, with remote-friendly policies and ongoing opportunities to grow.