Remote Customer Support Specialist — Tech Troubleshooter
Insight Global (United States)
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Insight Global is seeking a remote Customer Support Specialist for a Reading, PA-area client. You will be the front line for inquiries and break/fix issues, handling password resets, new user additions, and general how-to questions for Connected Fleet digital tools.
The ideal candidate is tech-savvy with 2–3 years in customer service, enjoys problem solving, and can interface with drivers, fleet managers, and executives.
Qualifications
- 2–3 years of experience in customer service.
Responsibilities
- Respond to inbound inquiries and break/fix issues for Connected Fleet tools.
- Assist customers with password resets, adding new users, and general how-to questions.
- Support drivers, fleet managers, and executives via phone, email, or chat.
Skills
Job description
Insight Global is seeking a remote Customer Support Specialist for a Reading, PA-area client. You will be the front line for inquiries and break/fix issues, handling password resets, new user additions, and general how-to questions for Connected Fleet digital tools.
The ideal candidate is tech-savvy with 2–3 years in customer service, enjoys problem solving, and can interface with drivers, fleet managers, and executives.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
