Customer Support Specialist

Insight Global (United States); Reading (Berks County); Remote; USD 25,000 - 33,000; Full time

Job summary

Insight Global is seeking a remote Customer Support Specialist for a Reading, PA-area client. You will be the front line for inquiries and break/fix issues, handling password resets, new user additions, and general how-to questions for Connected Fleet digital tools.

The ideal candidate is tech-savvy with 2–3 years in customer service, enjoys problem solving, and can interface with drivers, fleet managers, and executives.

Qualifications

• 2–3 years of experience in customer service.

Responsibilities

• Respond to inbound inquiries and break/fix issues for Connected Fleet tools.
• Assist customers with password resets, adding new users, and general how-to questions.
• Support drivers, fleet managers, and executives via phone, email, or chat.

Skills

Customer service

Job description

Job Description

A client in Reading, PA is looking to hire a remote, Customer Support Specialist to join their growing team. This assignment will help act as the front line for general customer inquiries and issues. They will handle the bulk of the reactive/inbound "break/fix" calls. They will assist customers will administrative tasks and help with technical issues related to Connected Fleet digital tools. For example: Password resets, Adding New Users, Troubleshooting, General How-To questions. Our customers range from small to very large. We interface with Fleet Manager, Executives, and drivers. So our front line support team will need to be smart and flexible enough to support many different types of customers. In a typical day, you may go from helping a driver figure out how to connect to a device on a truck, to helping a Fleet Manager reset his password. We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to get in on the ground floor of a fast-growing team, with opportunities to grow into future roles such as: product specialist, customer success, marketing, and more. Our current team brings in a diverse set of technical interests and experiences, from: photography, to home automation, building gaming PC, Audio Engineering, and even Vehicle Maintenance. We're looking for technically minded individuals help our fast-growing team, where you can have a big impact on the success of the product and the company.

Skills and Requirements

• tech savvy / interested in technology-2-3 years of experience in customer servic

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].