Onboarding & Customer Support Specialist (Remote)

Francisco Partners; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

PartsTech is seeking a customer support specialist to deliver onboarding training and ongoing assistance to clients via phone, email, or virtual meetings.

You will resolve basic product issues through effective troubleshooting, maintain CRM records, and guide customers to training resources to maximize platform usage. A high school diploma and at least 2 years in customer service are required; remote/hybrid work is supported.

Qualifications

• Requires a high school diploma or GED.
• At least 2 years in customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide remote troubleshooting and diagnostic questions.
• Assist with onboarding and training delivery.
• Document interactions in the CRM.
• Escalate unresolved issues and provide status updates.

Skills

Customer service

Active listening

Troubleshooting

CRM

Communication

Remote work

Education

High school diploma or GED

Tools

CRM system

Job description

PartsTech is seeking a customer support specialist to deliver onboarding training and ongoing assistance to clients via phone, email, or virtual meetings.

You will resolve basic product issues through effective troubleshooting, maintain CRM records, and guide customers to training resources to maximize platform usage. A high school diploma and at least 2 years in customer service are required; remote/hybrid work is supported.