Remote Customer Support Specialist: Shape User Journeys

Liven; United States; À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Remote work

Vacation days

Sick leave

Medical insurance

Flexible shifts

One-hour breaks

Bonuses for KPIs

Résumé du poste

Liven, a global wellbeing company, is seeking a Customer Support Specialist to help users worldwide via tickets and calls. This fully remote role emphasizes English fluency and empathetic communication.

You will work night shifts occasionally, adapt to new processes, and contribute to product improvements by escalating issues. Benefits include paid vacation, unlimited sick leave, medical insurance, and flexible scheduling.

Qualifications

• Upper-Intermediate / Advanced English (B2+), both spoken and written.
• Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM.
• Ability to quickly adapt and learn new processes.
• Stress resilience.
• Strong communication skills, including the ability to handle user objections.
• Empathy and a customer‑oriented mindset.
• Interest in emotional and behavioral well‑being topics.
• Readiness for long‑term cooperation.

Responsabilités

• Help resolve user inquiries and issues.
• Communicate with users both in writing through support tickets and verbally via calls.
• Interact with English-speaking users from all over the world.
• Contribute to product improvement by escalating issues to the relevant teams.

Connaissances

English (B2+)

Communication

Empathy

Stress resilience

Description du poste

Liven, a global wellbeing company, is seeking a Customer Support Specialist to help users worldwide via tickets and calls. This fully remote role emphasizes English fluency and empathetic communication.

You will work night shifts occasionally, adapt to new processes, and contribute to product improvements by escalating issues. Benefits include paid vacation, unlimited sick leave, medical insurance, and flexible scheduling.