Remote Customer Support Specialist — Program Assistance

Express Employment Professionals - Cincinnati East; Norman (OK); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Remote Customer Service Representative to support clients applying for assistance programs. The role is primarily remote with an onsite training period in Noble, OK, and a steady Monday–Friday schedule.

The position is an indefinite contract with hourly pay of $16. Training lasts 3–6 months onsite; employees will use information management systems, handle calls, guide clients, and document outcomes while maintaining confidentiality.

Qualifications

• GED or high school diploma required.
• 6–12 months of customer service or related experience.
• Must type 40 wpm and be comfortable talking on the phone.
• Onsite training for 3–6 months is mandatory.

Responsibilities

• Answer incoming calls in a queue to assist clients with assistance applications.
• Process and complete client applications, including making outbound calls as necessary.
• Educate and provide technical assistance to customers regarding program details.
• Document follow-up and contact outcomes in information management systems.
• Maintain client confidentiality while navigating database systems.

Skills

Customer service

Phone communication

Typing 40 wpm

Education

GED/High School diploma

Tools

Information management systems

Job description

Express Employment Professionals - Cincinnati East is seeking a Remote Customer Service Representative to support clients applying for assistance programs. The role is primarily remote with an onsite training period in Noble, OK, and a steady Monday–Friday schedule.

The position is an indefinite contract with hourly pay of $16. Training lasts 3–6 months onsite; employees will use information management systems, handle calls, guide clients, and document outcomes while maintaining confidentiality.