Remote Customer Support Specialist: Trusted Advisor

NAVEX; United States; Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Meaningful purpose

Competitive compensation

Career growth

Job summary

NAVEX is seeking a Customer Support Specialist to provide frontline assistance to Customer Administrators. You will diagnose issues, guide configuration changes, and ensure successful outcomes for diverse stakeholders.

Work in a hybrid role with an engaged team dedicated to success, growth, and impact. You will mentor peers, contribute to knowledge resources, and help improve operational efficiency through scalable solutions.

Qualifications

• Bachelor's degree or equivalent practical experience with 2+ years of customer service and software support.
• Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies.
• Proficiency in updating and managing CRM; Salesforce preferred.
• Training experience with the ability to adapt facilitation style to engage your audience.
• Ability to learn and assimilate new information quickly.
• Ability to evaluate and define customer and system needs.
• Ability to work within a team environment to achieve results.
• Attention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities.
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.

Responsibilities

• Serve as a trusted advisor by understanding customer goals and desired outcomes.
• Lead complex customer issues through diagnosis, resolution, and follow-up.
• Adapt communication styles to effectively engage technical and business stakeholders.
• Independently manage escalated customer situations and expectations.
• Prioritize work based on customer impact, risk, and business needs.
• Identify root causes, recurring trends, and opportunities for improvement.
• Partner across teams to resolve issues and improve customer experiences.
• Create and enhance knowledge resources, processes, and best practices.
• Recommend scalable solutions that improve operational efficiency and customer outcomes.
• Share expertise and mentor peers to strengthen team capabilities.

Skills

Active listening

Problem-solving

Customer service

Software support

Team collaboration

Communication skills

Learning agility

AI readiness

Adaptability

Education

Bachelor's degree or equivalent practical experience

Tools

Windows

Microsoft Office

Salesforce CRM

Job description

NAVEX is seeking a Customer Support Specialist to provide frontline assistance to Customer Administrators. You will diagnose issues, guide configuration changes, and ensure successful outcomes for diverse stakeholders.

Work in a hybrid role with an engaged team dedicated to success, growth, and impact. You will mentor peers, contribute to knowledge resources, and help improve operational efficiency through scalable solutions.