Strategic Client Success Partner — Revenue Growth, Remote

SeatGeek; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible work environment

WFH stipend

Unlimited PTO

Annual bonus eligibility

Up to 16 weeks family leave

401(k) matching

Student loan matching

Health, vision, dental, life insurance

Wellness stipend

Tickets to live events

Music streaming benefit

Job summary

SeatGeek believes live events are powerful experiences that unite humans. As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek.

You’ll build foundations for long-term relationships through data, insights, and industry expertise. This role requires 4+ years in client-facing roles, a data-driven mindset, and the ability to present to senior leaders.

Qualifications

• 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS/tech/entertainment setting.
• Track record of driving client outcomes and revenue results with supporting data.
• Experience presenting to leadership levels of internal and external partner organizations.

Responsibilities

• Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth.
• Build trusted relationships with senior leaders and key decision-makers across client organizations.
• Identify opportunities across product adoption, commercial improvement, and fan experience to improve client performance.
• Lead business reviews and deliver insights supporting renewals, adoption, and client success.
• Leverage client relationships to generate advocacy through case studies and referrals.
• Manage daily communication, resolve issues, and build trust with a portfolio of clients.
• Travel to client events up to 25–30% to support engagement.
• Analyze product usage, sales, and financial data to guide strategic decisions using Looker and other tools.
• Coordinate internal projects to support client and team roadmaps.

Skills

Client-facing

Data-driven

Leadership comms

Cross-functional

Public speaking

Education

Bachelor’s degree preferred

Tools

Looker

Google Suite

Excel

Job description

SeatGeek believes live events are powerful experiences that unite humans. As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek.

You’ll build foundations for long-term relationships through data, insights, and industry expertise. This role requires 4+ years in client-facing roles, a data-driven mindset, and the ability to present to senior leaders.