Remote Customer Support Specialist – Live Chat & Email

HelpfulRemote; Northern (KY); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Squarespace's customer operations team is hiring for a frontline role handling live chats and emails from customers dealing with account, billing, domain, or other transactional issues.

The work is queue-based with live chat making up most daily activity; you will stay current on product updates and flag recurring problems to the team. Remote role limited to specific states with a dedicated home office and reliable Wi‑Fi. Training runs Sept 28–Oct 9.

Qualifications

• At least 1 year of customer-facing experience.
• Strong written communication skills.
• Ability to prioritize multiple requests while meeting quality and productivity targets.
• Familiarity with the Squarespace platform.
• Willingness to work across a 40-hour week including weekends and holidays.

Responsibilities

• Handle live chats and emails from customers dealing with account, billing, domain or other transactional issues.
• Work on a queue-based workflow with live chat making up the majority of daily activity.
• Stay current on product updates and flag recurring problems to the team.

Job description

Squarespace's customer operations team is hiring for a frontline role handling live chats and emails from customers dealing with account, billing, domain, or other transactional issues.

The work is queue-based with live chat making up most daily activity; you will stay current on product updates and flag recurring problems to the team. Remote role limited to specific states with a dedicated home office and reliable Wi‑Fi. Training runs Sept 28–Oct 9.