Customer Support Associate Squarespace

HelpfulRemote; Northern (KY); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Squarespace's customer operations team is hiring for a frontline role handling live chats and emails from customers dealing with account, billing, domain, or other transactional issues.

The work is queue-based with live chat making up most daily activity; you will stay current on product updates and flag recurring problems to the team. Remote role limited to specific states with a dedicated home office and reliable Wi‑Fi. Training runs Sept 28–Oct 9.

Qualifications

• At least 1 year of customer-facing experience.
• Strong written communication skills.
• Ability to prioritize multiple requests while meeting quality and productivity targets.
• Familiarity with the Squarespace platform.
• Willingness to work across a 40-hour week including weekends and holidays.

Responsibilities

• Handle live chats and emails from customers dealing with account, billing, domain or other transactional issues.
• Work on a queue-based workflow with live chat making up the majority of daily activity.
• Stay current on product updates and flag recurring problems to the team.

Job description

This role sits on the front line of Squarespace's customer operations team, handling live chats and emails from customers dealing with account, billing, domain, or other transactional issues. The work is mostly queue-based, with live chat making up the bulk of daily activity, and includes staying current on product updates and flagging recurring problems to the team.

Applicants need at least one year of customer-facing experience, strong written communication skills, and the ability to prioritize multiple requests while meeting quality and productivity targets. Familiarity with the Squarespace platform is expected, along with open availability across a 40-hour week that includes weekends and holidays.

The role is remote but limited to residents of Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah, with a dedicated home office and reliable Wi-Fi required. Pay is $18.50 per hour, and training runs September 28 through October 9.

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