Remote Customer Support Specialist II — Patient Care

Abbott Laboratories; Northern (KY); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

HIP medical plan

Retirement plan with high employer con

Tuition reimbursement

FreeU education benefit

Job summary

Abbott Laboratories is looking for a Customer Support Specialist II to handle inbound and outbound contacts from providers, sales teams, and internal customers. You will investigate issues, escalate high-priority concerns, and deliver professional service while following Quality Management System policies.

Requires a high school diploma or GED and 3+ years in customer service or a sales-focused environment. The role is remote in the United States and offers competitive hourly pay and benefits.

Qualifications

• 3+ years of customer service experience
• Experience in a sales or customer service environment
• Strong verbal and written communication skills
• Ability to work independently and across teams

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email
• Investigate and resolve questions, service issues, and complaints
• Maintain knowledge of policies, structures, and sales initiatives; document improvements
• Deliver accurate, professional service while meeting attendance and training requirements

Skills

Customer service

Communication

Problem solving

Organizational skills

Team collaboration

Education

High School Diploma or GED

Job description

Abbott Laboratories is looking for a Customer Support Specialist II to handle inbound and outbound contacts from providers, sales teams, and internal customers. You will investigate issues, escalate high-priority concerns, and deliver professional service while following Quality Management System policies.

Requires a high school diploma or GED and 3+ years in customer service or a sales-focused environment. The role is remote in the United States and offers competitive hourly pay and benefits.