Remote Customer Support Specialist II – Healthcare

Abbott; United States; Remote; USD 35,000 - 71,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Tuition reimbursement

FreeU education benefit

Career development

Job summary

Abbott is hiring a Customer Support Specialist II to support Healthcare providers and patients within the Customer Care Center. The role involves handling calls, voicemails, and emails from providers and sales teams, resolving issues, and contributing to process improvements while aligning with sales strategies.

In this remote United States position, you will work with cross-functional teams, maintain up-to-date knowledge of policies, and ensure high-quality customer interactions.

Qualifications

• High School Diploma or GED.
• Three or more years of customer service experience.
• Three or more years in a sales or customer service environment focused on delivering exceptional customer experience.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
• Ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment.
• Must be 18 years of age or older.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
• Investigate and resolve questions, service issues, and customer complaints; identify and elevate high-priority concerns when appropriate.
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Skills

Customer service

Communication

Problem solving

Team collaboration

Time management

Education

High School Diploma or GED

Tools

Computer & Phone use

Job description

Abbott is hiring a Customer Support Specialist II to support Healthcare providers and patients within the Customer Care Center. The role involves handling calls, voicemails, and emails from providers and sales teams, resolving issues, and contributing to process improvements while aligning with sales strategies.

In this remote United States position, you will work with cross-functional teams, maintain up-to-date knowledge of policies, and ensure high-quality customer interactions.