Remote Healthcare Customer Support Specialist II

Abbott (abbottcareers2 board); United States; Remote; USD 23,000 - 47,000; Full time

Job summary

Abbott is hiring a Customer Support Specialist II to assist Healthcare providers and patients from our Customer Care Center.

In this remote role, you will manage inbound/outbound contacts via phone, voicemail, and email, resolve questions and complaints, and support sales initiatives while maintaining service quality and schedule adherence.

The position requires 3+ years in customer service, strong communication, and the ability to work independently in a fast-paced environment.

Qualifications

• Three or more years of customer service experience.
• Experience in a sales or customer service environment focused on delivering exceptional customer experience.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

Responsibilities

• Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
• Investigate and resolve questions, service issues, and customer complaints; identify and escalate high-priority concerns when appropriate.
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

Abbott is hiring a Customer Support Specialist II to assist Healthcare providers and patients from our Customer Care Center.

In this remote role, you will manage inbound/outbound contacts via phone, voicemail, and email, resolve questions and complaints, and support sales initiatives while maintaining service quality and schedule adherence.

The position requires 3+ years in customer service, strong communication, and the ability to work independently in a fast-paced environment.