Remote Customer Support Specialist I(Tuition Reimbursement)

Vertafore; Michigan; Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical Vision & Dental plans

Life and AD&D insurance

401(k) Retirement Savings Plan with 

Tuition reimbursement

Education Assistance

Flexible First work environment

Job summary

Vertafore in Michigan is seeking a Customer Support Specialist to act as the face of the company, resolving technical and non-technical product issues and questions for industry customers. You will document cases in the CRM system and work across agency, carrier, provider, and individual queues with a focus on accuracy and high-quality service.

No prior experience is required as Vertafore provides onboarding and ongoing development opportunities, including tuition reimbursement, to grow within

Qualifications

• No experience required; onboarding program provided.
• Opportunity for ongoing development and tuition reimbursement.
• Strong communication and organizational skills required; tech-savvy with MS Office.

Responsibilities

• Provide top-level customer support to Industry customers.
• Use job aids to resolve non-technical and technical questions about software products.
• Document customer cases in CRM system.
• Handle daily tasks with accuracy to meet performance metrics.
• Support Agencies, Carriers, Providers, and individuals across phone queues.

Skills

Customer support

Communication

Attendance reliability

MS Office basics

CRM system

Tools

CRM systems

Job description

Vertafore in Michigan is seeking a Customer Support Specialist to act as the face of the company, resolving technical and non-technical product issues and questions for industry customers. You will document cases in the CRM system and work across agency, carrier, provider, and individual queues with a focus on accuracy and high-quality service.

No prior experience is required as Vertafore provides onboarding and ongoing development opportunities, including tuition reimbursement, to grow within