Remote Customer Support Specialist I

Vertafore; East Lansing (MI); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical, vision & dental plans

Tuition reimbursement

Flexible work options (Hybrid)

Employee Assistance Program (EAP)

Job summary

Vertafore is hiring a Customer Support Specialist in the mid-Michigan region to deliver exceptional service to insurance industry clients. You will handle both technical and non-technical inquiries, using standard job aids and CRM to document cases.

No prior experience is required; an effective onboarding program and ongoing development opportunities are provided to grow into more advanced roles within the company.

Qualifications

• No experience required; onboarding provided.
• Excellent written and verbal communication.
• Organized with high accuracy.
• Tech-savvy with basic MS Office knowledge.
• Reliable attendance and punctuality.

Responsibilities

• Provide top-tier customer support to our Industry customers.
• Resolve both technical and non-technical product issues and questions.
• Document customer cases in the CRM.
• Process daily tasks with high accuracy to meet metrics.
• Support Agencies, Carriers, Providers and individuals across phone queues.

Skills

Effective communicator

Organized

Tech-savvy

Fast learner

Reliable attendance

Tools

MS Office

Job description

Vertafore is hiring a Customer Support Specialist in the mid-Michigan region to deliver exceptional service to insurance industry clients. You will handle both technical and non-technical inquiries, using standard job aids and CRM to document cases.

No prior experience is required; an effective onboarding program and ongoing development opportunities are provided to grow into more advanced roles within the company.