Customer Support Specialist I

Vertafore Career Center; East Lansing (MI); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

WFH Flexible

Hybrid work

Job summary

Vertafore Career Center is seeking a Customer Support Specialist in Michigan. You will be the face of Vertafore, resolving technical and non-technical product questions and ensuring a high-quality customer experience.

Responsibilities include using job aids to address inquiries, documenting cases in the CRM, and maintaining accuracy to meet performance metrics across various queues. Onboarding and internal development opportunities are provided.

Qualifications

• No experience required; onboarding program provided.
• Ability to work remote with a stable internet connection on an as needed basis.
• Located and working from an office location (when required).
• Travel not anticipated.
• Frequent repetitive hand and arm movements required to operate a computer.
• Lifting up to 10 pounds.

Responsibilities

• Provide the highest level of customer support to industry customers.
• Resolve issues and answer both non-technical and technical questions about our software products and services using job aids.
• Document customer cases in the CRM system.
• Handle daily tasks with high accuracy and productivity to meet performance metrics.
• Support Agency, Carrier, Provider as well as Individuals across all phone queues.

Skills

Effective communicator

Organized

Tech-savvy

Quick learner

Attendance reliable

Tools

MS Office

Job description

Looking to start your career in Technology? We have opportunities right here in mid-Michigan!Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.
The insurance industry runs on Vertafore.We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity –speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in theAIera.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

JOB DESCRIPTION

Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.

Core Requirements and Responsibilities:

• Provides the highest level of customer support to our Industry customers.
• Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services.
• Documents customer cases using customer relationship management system.
• Processes daily tasks with a high level of accuracy and productivity to meet performance metrics.
• Supports Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues.

We promote from within so we want every new employee to have the following fundamental skills:

• Effective communicator (written and verbally)
• Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines
• Tech-savvy and basic knowledge of MS Office
• Can pick up new skills quickly
• Demonstrates regular and reliable attendance

No experience is required. We'll provide you with an effective onboarding program and when you are ready, we'll offer ongoing development opportunities to prepare you to become our next generation of critical talent for other positions across our business. We also offer tuition reimbursement!

Additional Requirements and Details:

• Travel not anticipated.
• Ability to work remote with a stable internet connection on an as needed basis
• Located and working from an office location (when required)
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• $36400 / year
• WFH Flexible
• #LI-Hybrid