Healthcare Member Support Specialist

CVS Health; United States; À distance; USD 23 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings options

Résumé du poste

CVS Health is hiring a Customer Service Representative to support members across calls, emails and chats. The role focuses on resolving questions, guiding members to available benefits, and maintaining accurate records within the member system.

The position requires 1–3 years in call center or customer service, strong listening and time-management skills, and the ability to work 11:30am–8pm EST including weekends. Comprehensive benefits accompany the role.

Qualifications

• 1–3 years of call center and/or customer service experience.
• Active listening skills to effectively handle members who may be upset.
• Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs.
• A private and confidential workspace free from distractions.
• Time management skills to promptly respond to e-mails, call, and chat messages.
• Must be able to work the schedule 11:30am-8pm EST. Sunday, Monday, Tuesday, Wednesday and Saturday.

Responsabilités

• Take inbound calls from members and determine quickest, most effective ways to answer questions.
• Maintain member records within the member management system.
• Provide introductory information and connect members with benefits/external resources.
• Send outbound e-mails to members as needed.
• Support members with troubleshooting and deescalation.
• Escalate queries when necessary.
• Ensure satisfaction by handling complaints and inquiries.
• Collaborate with the customer service team to share solutions.
• Embodies CVS Core values in interactions.

Connaissances

Call center experience

Active listening

Time management

Basic computer skills

Bilingual (preferred)

Formation

High school diploma or equivalent

Outils

IP phones

CRM systems

Email/Chat programs

Word processing

Description du poste

CVS Health is hiring a Customer Service Representative to support members across calls, emails and chats. The role focuses on resolving questions, guiding members to available benefits, and maintaining accurate records within the member system.

The position requires 1–3 years in call center or customer service, strong listening and time-management skills, and the ability to work 11:30am–8pm EST including weekends. Comprehensive benefits accompany the role.