Provider Support Specialist — Sign-On Bonus

CVS Health Corporation

United States

Hybrid

USD 2,342,000 - 4,271,000

Full time

14 days+

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Benefits offered by this job

Sign-on bonus

7 weeks training

New colleague orientation

Job summary

CVS Health is seeking a compassionate, customer-obsessed Provider Customer Service Representative to care for our customers. You will help with benefits and claims, educate customers, resolve issues, and direct them to resources. This full-time role requires adaptability and empathy to handle a variety of inquiries and ensure customer satisfaction.

The position pays $18.50/hour. Anticipated weekly hours are 40, with shifts from 7am to 7pm local time, Monday through Friday.

Qualifications

6+ months of customer service experience.
High School Diploma, GED, or equivalent experience.

Responsibilities

Actively listen and be an advocate for customers, understand their needs and provide guidance and support.
Resolve customer inquiries and issues efficiently while documenting all interactions.
Educate customers about available resources and assist them in navigating their options.
Anticipate customer needs and provide proactive solutions to enhance satisfaction.
Collaborate with team members and other departments to address service issues and improve outcomes.
Document all customer correspondence and maintain confidential records of patient information.
Follow policies, procedures, and the CVS/Aetna Code of Conduct.