Remote Customer Support Specialist — Growth & Efficiency

Visa Hunt; United States; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k match

Life insurance

Disability insurance

PTO

Parental leave

Tuition reimbursement

Hearing aid discount

Career growth

Social recognition platform

Job summary

Visa Hunt is seeking a Customer Support Specialist to manage multi-channel customer interactions from Aurora, IL with remote options. You will resolve inquiries, process orders, and collaborate cross-functionally to deliver a seamless customer experience.

Requirements include 2+ years in B2B or 3+ years in B2C customer service, SAP experience, and strong communication. Bilingual Spanish is a plus; a solid internet connection is needed for remote work.

Qualifications

• Minimum 2 years B2B Customer Service OR 3 years B2C Customer Service experience
• High school diploma or equivalent; some college preferred
• Effective written and verbal communication; strong active listening skills
• Displays empathy, attention to detail, and interpersonal savvy
• At least 2 years SAP experience; Salesforce.com experience a plus
• Conversational Spanish preferred

Responsibilities

• Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles
• Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems
• Redirect complex or specialized concerns to the appropriate team for follow-up when applicable
• Investigate and resolve problems related to the shipment of product, returns, credits, and orders
• Handle customer complaints with a sense of urgency and see through to satisfactory resolution
• Work cross functionally to ensure an effortless customer experience
• Ability to consistently meet stated KPIs

Skills

Communication skills

Active listening

Empathy

B2B/B2C experience

Spanish language

Education

High school diploma

Some college

Tools

SAP

Salesforce

Excel

Outlook

Teams

Word

PowerPoint

Job description

Visa Hunt is seeking a Customer Support Specialist to manage multi-channel customer interactions from Aurora, IL with remote options. You will resolve inquiries, process orders, and collaborate cross-functionally to deliver a seamless customer experience.

Requirements include 2+ years in B2B or 3+ years in B2C customer service, SAP experience, and strong communication. Bilingual Spanish is a plus; a solid internet connection is needed for remote work.