Billing & Customer Support Specialist

Visa Hunt; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Visa Hunt is seeking a Customer Service Representative in the United States to handle customer billing inquiries and payments, while building positive relationships with customers. You will document records, stay informed about services, and collaborate with teams to resolve issues efficiently.

This role requires strong English communication, experience with high-volume calls, and reliable computer software skills to support customers across multiple systems.

Qualifications

• 6+ months customer service experience
• 6+ months heavy volume phone experience
• 6+ months experience with computers and software applications
• Experience in telecommunications call center

Responsibilities

• Address customer billing questions and efficiently process payments
• Resolve customer concerns in alignment with company policies
• Remain knowledgeable about our services to provide informed assistance
• Accurately document customer account records
• Participate in coaching sessions and adhere to work schedules

Skills

English proficiency

Multitasking across systems

Education

High school diploma or equivalent

Job description

Visa Hunt is seeking a Customer Service Representative in the United States to handle customer billing inquiries and payments, while building positive relationships with customers. You will document records, stay informed about services, and collaborate with teams to resolve issues efficiently.

This role requires strong English communication, experience with high-volume calls, and reliable computer software skills to support customers across multiple systems.