Remote Customer Support Manager - Growth & Experience

Visa Hunt; United States; On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Friendly Environment

Guaranteed Growth

Job summary

Visa Hunt is seeking a Customer Support Assistant Manager for a fully remote role.

You will lead the support team, enhance the customer experience, resolve complaints, and drive retention and growth while keeping profitability and efficiency high.

Ideal candidates demonstrate strong English, proven leadership, and familiarity with customer service tools and data, with a bias for continuous improvement.

Qualifications

• Excellent understanding of management techniques.
• Proficiency in English.
• Knowledge of customer service tools and databases.
• Ability to lead and strategize; strong client-facing and communication abilities.
• Advanced multitasking and troubleshooting abilities.
• Prior experience in a digital marketing agency is preferred.
• Available to work as per EST time 9:00am - 5:30pm.

Responsibilities

• Enhance the customer experience, engage customers, and support organic growth.
• Take responsibility for consumer complaints and see them through to completion.
• Establish a clear mission and implement techniques geared towards achieving it.
• Maintain thorough records and record your interactions with customers.
• Keep abreast of market developments and employ best practices as necessary.
• Utilise assets and manage resources to meet both qualitative and quantitative goals.
• Keep a clean workflow in accordance with priorities.

Skills

Management techniques

English proficiency

Customer service tools

Leadership & communication

Multitasking & troubleshooting

Digital marketing agency experience

EST hours availability

Tools

CRM software

Job description

Visa Hunt is seeking a Customer Support Assistant Manager for a fully remote role.

You will lead the support team, enhance the customer experience, resolve complaints, and drive retention and growth while keeping profitability and efficiency high.

Ideal candidates demonstrate strong English, proven leadership, and familiarity with customer service tools and data, with a bias for continuous improvement.