Remote Guest Experience & Support Specialist

Visa Hunt; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Competitive pay

Flexible schedule

Training & development

Collaborative team

Advancement opportunities

Job summary

Visa Hunt is seeking a Remote Guest Experience Specialist to join our remote team. You will assist customers with inquiries, scheduling, account updates, and service coordination while delivering professionalism and care in a fast-paced remote environment.

You will be a key contact for customers from initial request through follow-up support, ensuring a smooth and positive experience and resolving issues with a solution-focused mindset.

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent written and verbal communication.
• Able to work independently in a remote setup.
• Strong organizational skills and attention to detail.
• Reliable internet and a distraction-free workspace.
• Willingness to learn new systems quickly.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and elevate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Communication skills

Independent work

Customer service experience

Problem solving

CRM software familiarity

Tools

CRM software

Job description

Visa Hunt is seeking a Remote Guest Experience Specialist to join our remote team. You will assist customers with inquiries, scheduling, account updates, and service coordination while delivering professionalism and care in a fast-paced remote environment.

You will be a key contact for customers from initial request through follow-up support, ensuring a smooth and positive experience and resolving issues with a solution-focused mindset.