Remote Customer Support Specialist for Cable Solutions

GCG; Charleston (WV); Remote; USD 43,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Health Coverage

401(k) with company match

Paid time off (PTO)

Wellness programs

Dental and vision plans

Employee-centric culture

Job summary

GCG's Custom Engineered Solutions (CES) seeks Customer Support Representatives to support OEM and Industrial customers and Account Managers. This role manages day-to-day customer orders, coordinates with internal teams on production and delivery, and proactively resolves issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced manufacturing environment.

Qualifications

• 3+ years of Customer Service, Customer Support, or Sales Support experience.
• High School Degree or Equivalent required; Associate's or Bachelor's Degree preferred.
• Proficiency in Microsoft Excel, Word, and other business applications.
• Experience using an ERP system.
• Experience managing high volumes of online orders with accuracy.
• Experience processing RMAs (Return Merchandise Authorizations).
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong verbal and written communication and listening skills.
• Ability to work independently and collaboratively.
• Experience in wire, cable, or electronics manufacturing is a plus.

Responsibilities

• Process and manage customer orders, including POs, EDI, and related documentation.
• Support Account Managers and customers with order status, production schedules, delays, and supply chain updates.
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling.
• Manage customer complaints and RMAs through resolution.
• Maintain accurate customer records, open-order reports, and communication logs.
• Support contract amendments and special projects.
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs.
• Perform other duties.

Skills

Customer Service

Order Management

Communication

Multitasking

Education

High School Diploma

Associate or Bachelor preferred

Tools

ERP System

Microsoft Excel

Job description

GCG's Custom Engineered Solutions (CES) seeks Customer Support Representatives to support OEM and Industrial customers and Account Managers. This role manages day-to-day customer orders, coordinates with internal teams on production and delivery, and proactively resolves issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced manufacturing environment.