Remote Customer Support & Cable Assembly Specialist

GCG; Baton Rouge (LA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health coverage

401(k) with company match

Paid time off

Wellness programs

Dental and vision plans

ID theft protection

Job summary

GCG's Custom Engineered Solutions (CES) is hiring a Customer Support Representative to manage daily orders, coordinate with internal teams, and resolve issues to ensure an exceptional customer experience.

Based in Baton Rouge or US-Remote, you will support OEM and Industrial customers, assist Account Managers, and drive accuracy in orders, RMAs, and communication logs in a fast-paced manufacturing environment.

Qualifications

• 3+ years of Customer Service, Customer Support, or Sales Support experience; previous experience with distribution or manufacturing preferred but not required
• High School Degree or Equivalent required; Associate's or Bachelor’s Degree preferred
• Proficiency in Microsoft Excel, Word, and other business applications
• Experience using an ERP system
• Experience managing high volumes of online orders, ensuring accuracy
• Experience in processing RMAs (Return Merchandise Authorizations), including initiating, tracking, and completing return requests
• Ability to manage multiple priorities and changing requirements in a deadline-driven environment
• Professional verbal and written communication and listening skills
• Ability to workindependently and collaboratively
• Experience with wire, cable, electrical, or electronics manufacturing is a plus

Responsibilities

• Process and manage customer orders, including POs, EDI, and related documentation
• Support Account Managers and customers with order status, production schedules, delays, and supply chain updates
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
• Manage customer complaints and RMAs through resolution
• Maintain accurate customer records, open-order reports, and communication logs
• Support contract amendments and special projects
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
• Perform other duties

Skills

Customer service

Sales support

Account management

Education

High School Diploma

Associate/Bachelor preferred

Tools

ERP system

Microsoft Excel

Microsoft Word

Job description

GCG's Custom Engineered Solutions (CES) is hiring a Customer Support Representative to manage daily orders, coordinate with internal teams, and resolve issues to ensure an exceptional customer experience.

Based in Baton Rouge or US-Remote, you will support OEM and Industrial customers, assist Account Managers, and drive accuracy in orders, RMAs, and communication logs in a fast-paced manufacturing environment.