Remote Customer Support & Cable Order Coordinator

GCG; Columbia (SC); Teletrabalho; USD 50 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Health coverage

401(k) with match

Paid time off

Wellness programs

Dental and vision

ID theft protection

Resumo da oferta

GCG's Custom Engineered Solutions (CES) unit seeks Customer Support Representatives to manage orders, coordinate with internal teams, and proactively resolve issues for our OEM and Industrial customers. The role emphasizes accuracy, responsiveness, and collaboration in a fast-paced manufacturing environment, with a 8:00am–5:00pm CST/EST schedule.

The ideal candidate has 3+ years in customer service/support, proficiency in MS Office and ERP systems, and the ability to handle high volumes of

Qualificações

• 3+ years in Customer Service, Support, or Sales Support; distribution/manufacturing background preferred.
• HS diploma required; Associate or Bachelor’s degree preferred.
• Proficient with MS Excel/Word and business apps; ERP experience a must.
• Experience handling high volumes of online orders with accuracy.
• Experience processing RMAs and tracking return requests.
• Ability to handle multiple priorities in a deadline-driven environment.
• Strong verbal and written communication; able to work independently and with teams.
• Experience in wire, cable, electrical, or electronics manufacturing is a plus.

Responsabilidades

• Process and manage customer orders including POs and EDI.
• Support Account Managers and customers with order status and schedules.
• Coordinate order changes, expedites, cancellations, and reschedules.
• Manage customer complaints and RMAs through resolution.
• Maintain accurate records, reports, and communication logs.
• Support contract amendments and special projects.
• Collaborate with Sales, Operations, Supply Chain and other teams to resolve issues.
• Perform other duties as required.

Conhecimentos

3+ years experience

Customer service

MS Excel

MS Word

ERP system

High-volume orders

RMA processing

Prioritization

Communication skills

Independent & collaborative

Manufacturing exposure (bonus)

Formação académica

High School diploma or equivalent

Associate's degree

Bachelor's degree

Ferramentas

ERP system

Microsoft Excel

Microsoft Word

Descrição da oferta de emprego

GCG's Custom Engineered Solutions (CES) unit seeks Customer Support Representatives to manage orders, coordinate with internal teams, and proactively resolve issues for our OEM and Industrial customers. The role emphasizes accuracy, responsiveness, and collaboration in a fast-paced manufacturing environment, with a 8:00am–5:00pm CST/EST schedule.

The ideal candidate has 3+ years in customer service/support, proficiency in MS Office and ERP systems, and the ability to handle high volumes of