Remote Customer Support Specialist for Cable Assembly

GCG; Springfield (IL); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with company match

Paid time off

Wellness programs

Dental and vision plans

Parental leave

Compassionate care leave

Job summary

GCG is seeking a Customer Support Representative to manage day-to-day customer orders, coordinate with internal teams, and resolve issues to ensure an exceptional customer experience. The role supports Account Managers and customers, handling orders, RMAs, and production updates in a fast-paced environment.

The ideal candidate has 3+ years in customer service or sales support, proficiency in Excel and ERP systems, and strong communication skills.

Qualifications

• 3+ years in customer service, support, or sales support, preferably in distribution or manufacturing
• High School Diploma or equivalent; Associate's or Bachelor's degree preferred
• Proficiency in Microsoft Excel, Word, and other business applications
• Experience using an ERP system
• Experience handling high volumes of online orders with accuracy
• Experience processing RMAs (initiate, track, complete)
• Ability to manage multiple priorities in a deadline-driven environment
• Strong verbal and written communication and listening skills
• Ability to work independently and collaboratively
• Experience in wire, cable, or electronics manufacturing is a plus

Responsibilities

• Process and manage customer orders, including POs, EDI, and related documentation
• Support Account Managers and customers with order status, production schedules, delays, and updates
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
• Manage customer complaints and RMAs through resolution
• Maintain accurate customer records, open-order reports, and communication logs
• Support contract amendments and special projects
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues
• Perform other duties

Skills

Customer service

Order processing

Communication skills

Multitasking

Team collaboration

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

ERP system

Job description

GCG is seeking a Customer Support Representative to manage day-to-day customer orders, coordinate with internal teams, and resolve issues to ensure an exceptional customer experience. The role supports Account Managers and customers, handling orders, RMAs, and production updates in a fast-paced environment.

The ideal candidate has 3+ years in customer service or sales support, proficiency in Excel and ERP systems, and strong communication skills.