Remote Customer Support & Order Coordinator

GCG; Indianapolis (IN); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

Life insurance

401(k) match

Paid time off

Wellness program

Dental and vision

FSAs/HSAs

Pet insurance

ID theft protection

Employee-centric culture

Job summary

GCG's Custom Engineered Solutions (CES) team seeks Customer Support Representatives to assist OEM and Industrial customers and Account Managers. The role handles daily orders, coordinates with internal teams on production and delivery, and resolves issues to ensure a superior customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable in a fast-paced manufacturing environment. Schedule is Monday–Friday, 8:00am–5:00pm CST/EST.

Qualifications

• 3+ years of customer service, customer support, or sales support experience; distribution/manufacturing experience is a plus
• High school diploma required; associate or bachelor’s degree preferred
• Proficiency in Microsoft Excel, Word, and other business applications
• Experience using an ERP system
• Experience managing high volumes of online orders with accuracy
• Experience processing RMAs (Return Merchandise Authorizations) including initiating, tracking, and completing returns
• Ability to manage multiple priorities in a deadline-driven environment
• Professional verbal and written communication and listening skills
• Ability to work independently and collaboratively
• Experience in wire, cable, electrical, or electronics manufacturing is a plus

Responsibilities

• Process and manage customer orders, including POs, EDI, and related documentation
• Support Account Managers and customers with order status, production schedules, delays, and supply chain updates
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
• Manage customer complaints and RMAs through resolution
• Maintain accurate customer records, open-order reports, and communication logs
• Support contract amendments and special projects
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
• Perform other duties

Skills

Customer service

Order processing

ERP systems

Microsoft Excel

Communication skills

Detail oriented

Multitasking

Education

High school diploma

Associate or Bachelor's preferred

Tools

ERP system

Job description

GCG's Custom Engineered Solutions (CES) team seeks Customer Support Representatives to assist OEM and Industrial customers and Account Managers. The role handles daily orders, coordinates with internal teams on production and delivery, and resolves issues to ensure a superior customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable in a fast-paced manufacturing environment. Schedule is Monday–Friday, 8:00am–5:00pm CST/EST.