Customer Support Associate

Placements24; The Islands (MS); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Placements24 is seeking a proactive Customer Support Associate to join its fully remote team. You will handle inquiries across email, chat, and social channels, troubleshoot issues, and ensure a positive customer experience from anywhere in the United States.

Ideal candidates have strong English communication, solid problem-solving skills, and the ability to work independently in a remote setting. You will contribute to customer retention and continuous service improvements while collaborating

Qualifications

• Excellent written and verbal communication in English.
• Strong problem-solving abilities.
• Ability to manage time effectively in a remote setting.
• Proficiency with CRM and digital communication tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media channels.
• Provide clear and accurate information about products, services, and policies.
• Assist customers in troubleshooting issues with the company's offerings.
• Document customer interactions, feedback, and resolutions in the support system.
• Escalate complex issues to relevant internal teams for resolution.
• Identify opportunities to enhance the customer experience and provide feedback for improvements.

Skills

Communication

Problem-solving

Time management

Remote work

Tools

CRM software

Digital tools

Social media tools

Job description

About the Role

Our client is seeking a proactive and customer-focused Customer Support Associate to join their fully remote team. In this role, you will be instrumental in providing outstanding service and support to their valued customers across various digital platforms. You will handle inquiries, troubleshoot issues, and ensure a positive customer experience, contributing directly to customer retention and satisfaction. This is an ideal opportunity for individuals who excel in communication, possess strong problem-solving abilities, and are looking for the flexibility and convenience of a remote work environment. You will be part of a supportive team dedicated to achieving customer excellence and continuous improvement in service delivery.

Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and social media channels. Provide clear and accurate information about products, services, and company policies. Assist customers in troubleshooting and resolving issues they encounter with the company's offerings. Document customer interactions, feedback, and resolutions in the designated customer support system. Escalate complex customer issues to the relevant internal teams for timely resolution. Proactively identify opportunities to enhance the customer experience and provide feedback for service improvements. Requirements Previous experience in a customer support or related role is preferred. Excellent written and verbal communication skills in English. Proficiency in using digital communication tools and CRM software. Ability to work independently and manage time effectively in a remote setting. A friendly, patient, and empathetic approach to customer interactions. Strong problem-solving skills and the ability to adapt to changing customer needs. Benefits Competitive hourly wage. Comprehensive health, dental, and vision benefits. Paid time off and holiday pay. Remote work flexibility. Opportunities for training and skill development. A collaborative and supportive online team environment.