Remote Client Success Specialist

Placements24; Willows (CA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Remote work

Online learning opportunities

Career growth

Job summary

Placements24 is seeking a Client Services Associate for a fully remote role to support clients across multiple channels. You will troubleshoot inquiries, provide service information, and guide clients through offerings while maintaining CRM records.

The position emphasizes strong communication, active listening, and the ability to work independently in a distributed team. Benefits include health insurance, flexible hours, and remote work resources.

Qualifications

• Experience in client service or customer support.
• Excellent communication and active listening skills.
• Comfortable using remote work technologies and platforms.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage inbound client communications via phone, email, and chat.
• Resolve client issues promptly and professionally.
• Provide information about services, policies, and procedures.
• Maintain accurate client records in the CRM.
• Collaborate with internal teams to improve the client journey.

Skills

Clear communication

Active listening

Independent work

Remote collaboration tools

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 is seeking a Client Services Associate for a fully remote role to support clients across multiple channels. You will troubleshoot inquiries, provide service information, and guide clients through offerings while maintaining CRM records.

The position emphasizes strong communication, active listening, and the ability to work independently in a distributed team. Benefits include health insurance, flexible hours, and remote work resources.