Remote Customer Success Lead: Onboarding & Growth

Placements24; The Islands (MS); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonuses

Fully remote

Flexible hours

Health insurance

Dental insurance

Vision insurance

Paid time off

Career development

Job summary

Placements24 is seeking a proactive Remote Customer Success Specialist to join a fully remote team. You will help customers achieve their outcomes with our products, fostering loyalty and long-term value through expert support.

Key duties include onboarding new customers, understanding goals, providing ongoing training, monitoring health metrics, and collaborating with sales and product teams to advocate for customer needs. Flexible hours and health benefits are offered.

Qualifications

• Experience in customer success or account management.
• Excellent remote communication and interpersonal skills.
• Proficiency with customer success platforms and CRM software.
• Strong analytical skills to interpret customer data.
• Self-motivated with ability to work independently in a remote setting.

Responsibilities

• Onboard new customers and guide them through initial setup and adoption.
• Proactively engage with customers to understand goals and challenges.
• Provide ongoing support and training to maximize product utilization.
• Monitor customer health metrics and identify at-risk accounts.
• Collaborate with sales and product teams to advocate for customer needs.

Skills

Customer success

Remote communication

CRM software

Data analysis

Time management

Tools

CRM platforms

Job description

Placements24 is seeking a proactive Remote Customer Success Specialist to join a fully remote team. You will help customers achieve their outcomes with our products, fostering loyalty and long-term value through expert support.

Key duties include onboarding new customers, understanding goals, providing ongoing training, monitoring health metrics, and collaborating with sales and product teams to advocate for customer needs. Flexible hours and health benefits are offered.