Remote Customer Support Specialist

Placements24; Willows (CA); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote work

Remote training provided

Career growth opportunities

Employee wellness programs

Job summary

Placements24 is seeking a Customer Service Agent to join a fully remote team supporting operations across multiple regions. You will be the primary contact for customers, delivering accurate information about products and services, and resolving issues with a focus on satisfaction and timely responses.

The role requires strong communication and active listening skills, experience in customer service or call centers, and the ability to work independently in a remote setting with a reliable

Qualifications

• Previous experience in a customer service or call center role is preferred.
• Excellent communication and active listening skills.
• Proficiency with computers and basic software applications; CRM experience a plus.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Handle incoming customer calls, emails, and chat messages with professionalism and efficiency.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Gather customer feedback to help improve services and customer experience.

Skills

Customer service experience

Excellent communication

Active listening

CRM experience

Tools

CRM software

Job description

Placements24 is seeking a Customer Service Agent to join a fully remote team supporting operations across multiple regions. You will be the primary contact for customers, delivering accurate information about products and services, and resolving issues with a focus on satisfaction and timely responses.

The role requires strong communication and active listening skills, experience in customer service or call centers, and the ability to work independently in a remote setting with a reliable