Remote Customer Support Specialist Flexible Hours & Training

Medium; New York (NY); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Job summary

Medium is seeking a dependable Remote Customer Support Specialist to handle client inquiries and coordinate support activities in a fully remote setting. This entry-level role is ideal for organized, proactive individuals who thrive in a structured, service-focused environment.

Responsibilities include responding to inquiries, coordinating requests, gathering information, and maintaining records to ensure accurate, efficient service. A collaborative team will support your onboarding and growth.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently in a remote environment.
• Detail-oriented with strong problem-solving skills.
• Comfortable using email, online platforms, and digital tools.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Coordinate and manage service-related requests using established processes.
• Gather and organize relevant information to ensure accuracy and efficiency.
• Communicate updates, confirmations, and follow-ups clearly and consistently.
• Maintain organized records of client interactions and support activity.
• Collaborate with team members to ensure a seamless support experience.

Skills

Communication

Organization

Remote work

Attention to detail

Digital tools

Tools

Email platforms

Online platforms

Digital tools

Job description

Medium is seeking a dependable Remote Customer Support Specialist to handle client inquiries and coordinate support activities in a fully remote setting. This entry-level role is ideal for organized, proactive individuals who thrive in a structured, service-focused environment.

Responsibilities include responding to inquiries, coordinating requests, gathering information, and maintaining records to ensure accurate, efficient service. A collaborative team will support your onboarding and growth.