Remote Customer Care Specialist - Flexible Schedule

Medium; Oakville (IA); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

No cold calling

Training and mentorship

Performance-based advancement

Industry-leading technology

Collaborative team environment

Job summary

Medium is seeking self-motivated, goal-oriented individuals to join a 100% remote team. This role offers flexible scheduling, no cold calling, and the opportunity to grow based on performance as you guide clients through benefit options.

You’ll meet virtually with clients, understand their needs, provide personalized guidance, and assist through enrollment with professional, caring support. Training and mentorship are provided to support your success.

Qualifications

• Experience in customer service or sales is an asset but not required.
• Comfortable working independently in a remote environment.
• Able to manage schedules and communicate clearly with clients.

Responsibilities

• Meet virtually with clients who have expressed interest in learning about benefit options.
• Understand each client's needs and provide personalized guidance.
• Assist clients through the enrollment process with professionalism and care.
• Build lasting relationships by delivering exceptional customer service.

Skills

Self-motivated

Coachable

Strong communicators

Dependable

Organized

Remote work comfortable

Job description

Medium is seeking self-motivated, goal-oriented individuals to join a 100% remote team. This role offers flexible scheduling, no cold calling, and the opportunity to grow based on performance as you guide clients through benefit options.

You’ll meet virtually with clients, understand their needs, provide personalized guidance, and assist through enrollment with professional, caring support. Training and mentorship are provided to support your success.