Hybrid Call Center Agent - Remote‑Friendly Customer Support

AnswerNet; Cherry Hill Township (NJ); Hybrid; USD 21,000 - 26,000; Part time

Job summary

AnswerNet is seeking a part-time Call Center Agent for on-site/hybrid work in Cherry Hill, NJ. You will handle incoming calls and outbound outreach, documenting interactions and upholding company policies while delivering high-quality customer service.

You will need strong communication, multitasking, and typing skills, with at least 1 year in a high-volume environment and experience with outbound dialing. Equipment and network requirements apply for remote work options.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Experience with high-volume call centers.
• Strong communication and multitasking abilities.
• Proficient in Windows & Microsoft Office; quick to learn new software.

Responsibilities

• Manage large amounts of inbound calls and make outbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate information using provided tools.
• Meet personal/customer service targets and call handling quotas.
• Handle complaints and follow up to ensure resolution.
• Keep records of customer interactions and documents.
• Follow procedures and policies.
• Go the extra mile to engage customers.

Skills

Proven customer support experience

Quota over-achievement

Strong phone handling & active listen

Customer orientation & adaptability

Clear communication (verbal/written)

Multitasking & time management

Typing proficiency

Leadership & professional conduct

Integrity & quality focus

Windows & Microsoft Office proficiency

Scheduling flexibility

1+ year of high-volume call center

Experience with auto-dialer

Computer literate

Pleasant phone demeanor

Inbound & outbound experience

Willingness to adapt per management

Drive for success

Job description

AnswerNet is seeking a part-time Call Center Agent for on-site/hybrid work in Cherry Hill, NJ. You will handle incoming calls and outbound outreach, documenting interactions and upholding company policies while delivering high-quality customer service.

You will need strong communication, multitasking, and typing skills, with at least 1 year in a high-volume environment and experience with outbound dialing. Equipment and network requirements apply for remote work options.