Remote Customer Support Specialist – Financial Services

Fidelity Finance Inc; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Remote work flexibility

Training & development

Career advancement

Job summary

Power Finance Texas is seeking a Remote Customer Service Representative to deliver high-quality support for loan applications, account inquiries, and payments. This full-time, remote role requires professionalism, strong communication, and the ability to manage multiple tasks in a structured environment.

You will interact via phone, email, and digital channels, document interactions in internal systems, and ensure compliance with company policies and regulatory requirements.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience in financial services or call center.
• Strong verbal and written communication.
• Ability to manage multiple priorities remotely.
• Proficiency with computer systems including CRM and Microsoft Office.

Responsibilities

• Provide timely and professional support to customers via phone, email, and digital communication channels.
• Assist with loan applications, account inquiries, payment processing, and general service requests.
• Communicate loan terms, repayment options, and company policies clearly and accurately.
• Resolve customer concerns efficiently, escalating complex matters as appropriate.
• Maintain detailed and accurate records of all customer interactions within internal systems.
• Adhere to all company policies, procedures, and applicable regulatory requirements.
• Contribute to customer retention and satisfaction by delivering consistent, high-quality service.

Skills

Customer service

Verbal communication

Written communication

CRM systems

Remote work

Time management

Education

High school diploma

Tools

CRM platforms

MS Office

Job description

Power Finance Texas is seeking a Remote Customer Service Representative to deliver high-quality support for loan applications, account inquiries, and payments. This full-time, remote role requires professionalism, strong communication, and the ability to manage multiple tasks in a structured environment.

You will interact via phone, email, and digital channels, document interactions in internal systems, and ensure compliance with company policies and regulatory requirements.