Phone Support & Loan Services Representative

Security Finance; Portland (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid Health insurance (noted:

Job summary

Security Finance in Portland, TX is seeking a customer service representative to handle incoming calls and support loan applications. You will maintain cash accuracy, assist customers, and help drive loan success with professional communication.

The role emphasizes working on the phone most of the day, complying with lending regulations, and adhering to company policies in a fast-paced environment with a reliable team.

Qualifications

• 18 years of age or older.
• Valid driver's license, acceptable driving record and reliable transportation.
• Ability to pass a criminal background check.
• Collections experience (direct first party collections/skip tracing) preferred.
• Ability to be working on the phone for the majority of the day.
• Schedule varies by location; Monday-Friday until 8 PM and Saturdays may be required.

Responsibilities

• Providing exceptional customer service.
• Maintaining office cash with accuracy and security.
• Achieving account gain through proven loan judgment and effective customer solicitation.
• Ensuring compliance with state and federal lending regulations and Company policies.
• Ensuring prompt completion of loan applications.
• Ensuring compliance with company record keeping procedures.

Skills

Customer service

Phone communication

Job description

Security Finance in Portland, TX is seeking a customer service representative to handle incoming calls and support loan applications. You will maintain cash accuracy, assist customers, and help drive loan success with professional communication.

The role emphasizes working on the phone most of the day, complying with lending regulations, and adhering to company policies in a fast-paced environment with a reliable team.