Customer Service Representative - Remote

Fidelity Finance Inc; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Remote work flexibility

Training & development

Career advancement

Job summary

Power Finance Texas is seeking a Remote Customer Service Representative to deliver high-quality support for loan applications, account inquiries, and payments. This full-time, remote role requires professionalism, strong communication, and the ability to manage multiple tasks in a structured environment.

You will interact via phone, email, and digital channels, document interactions in internal systems, and ensure compliance with company policies and regulatory requirements.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience in financial services or call center.
• Strong verbal and written communication.
• Ability to manage multiple priorities remotely.
• Proficiency with computer systems including CRM and Microsoft Office.

Responsibilities

• Provide timely and professional support to customers via phone, email, and digital communication channels.
• Assist with loan applications, account inquiries, payment processing, and general service requests.
• Communicate loan terms, repayment options, and company policies clearly and accurately.
• Resolve customer concerns efficiently, escalating complex matters as appropriate.
• Maintain detailed and accurate records of all customer interactions within internal systems.
• Adhere to all company policies, procedures, and applicable regulatory requirements.
• Contribute to customer retention and satisfaction by delivering consistent, high-quality service.

Skills

Customer service

Verbal communication

Written communication

CRM systems

Remote work

Time management

Education

High school diploma

Tools

CRM platforms

MS Office

Job description

Remote Customer Service Representative

Location: Remote (Colorado Residents Preferred)

Company: Power Finance Texas

Employment Type: Full-Time

Position Summary

The Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries, resolving issues, and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional, solutions-oriented approach, with a strong emphasis on accuracy, compliance, and customer satisfaction.

Key Responsibilities

• Provide timely and professional support to customers via phone, email, and digital communication channels
• Assist with loan applications, account inquiries, payment processing, and general service requests
• Communicate loan terms, repayment options, and company policies clearly and accurately
• Resolve customer concerns efficiently, escalating complex matters as appropriate
• Maintain detailed and accurate records of all customer interactions within internal systems
• Adhere to all company policies, procedures, and applicable regulatory requirements
• Contribute to customer retention and satisfaction by delivering consistent, high-quality service

Required Qualifications

• High school diploma or equivalent required
• Minimum of 1--2 years of customer service experience, preferably in a financial services or call center environment
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple priorities in a remote, structured work environment
• Proficiency with computer systems, including CRM platforms and Microsoft Office applications
• High level of professionalism, integrity, and attention to detail

Preferred Qualifications

• Experience in consumer lending, banking, or financial services
• Bilingual proficiency (English/Spanish)
• Familiarity with customer support technologies and ticketing systems

Compensation & Benefits

• Base Compensation: $20.00 -- $25.00 per hour, commensurate with experience
• Performance Incentives: Monthly bonus opportunities based on productivity and quality metrics

Benefits Package Includes:

• Comprehensive medical, dental, and vision coverage
• Paid time off, including vacation, sick leave, and company holidays
• Remote work flexibility within a structured environment
• Paid training and ongoing professional development
• Opportunities for internal advancement

Work Environment

This position operates in a remote, performance-driven environment requiring a reliable internet connection, a dedicated workspace, and adherence to scheduled shifts. Success in this role requires strong time management, accountability, and a commitment to delivering excellent customer service.